Refund policy

Return & Refund Policy

Effective Date: April 9, 2026
Last Updated: April 9, 2026

At BUYUSEDN, we are committed to providing a clear and transparent return and refund process. If you are not satisfied with your purchase, you may request a return under the conditions outlined below.

1. Return Window

You may request a return within 30 days from the date of delivery.

Requests submitted after this period may not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unused, unworn, and in the same condition as received
  • Returned in original packaging
  • All tags, labels, and protective elements intact
  • Accompanied by proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

3. Return Shipping Costs & Fees

We aim to clearly communicate return responsibilities:

  • Defective, Damaged, or Incorrect Items:
    If your item arrives damaged, defective, or incorrect, we will cover the return shipping cost. Please contact us to receive return instructions.
  • Customer-Initiated Returns (e.g., change of mind, sizing issues):
    Customers are responsible for return shipping costs.
  • Restocking Fee:
    We do not charge any restocking fees.

4. Return Process

To initiate a return, please contact us at:

Email: hello@buyusedn.com

Once your request is reviewed and approved, we will provide instructions on how and where to send your return.

⚠️ Important:
Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

5. Return Address

Returns should only be sent to the address provided after your return request is approved.

Registered Address:
Gotenstraße 53, 65929 Frankfurt am Main, Germany

(Note: This address is for administrative purposes. The correct return address may differ depending on the product and fulfillment location.)

6. Refund Process

Once your returned item is received and inspected:

  • You will be notified of approval or rejection
  • If approved, refunds will be issued to your original payment method

Processing Time:

  • Refund issued within 1–3 business days after approval
  • Bank processing time: typically 3–7 business days

7. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us within a reasonable time after delivery so we can resolve the issue promptly.

8. Non-Returnable Items

The following items are not eligible for return:

  • Final Sale or clearance items
  • Gift cards
  • Items that show signs of use or damage not caused by us
  • Items returned without required components

9. Exchanges

We do not offer direct exchanges except for defective or damaged items.

For other cases, we recommend placing a new order after your return is approved.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Business Name: BUYUSEDN
Email: hello@buyusedn.com
Phone: +49 152 2578 9031
Address: Gotenstraße 53, 65929 Frankfurt am Main, Germany
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)